Library Services Update - Library by Appointment
The inside of the library is available by appointment only. Library by Appointment hours are offered Friday-Saturday, 10:00 am-5:00 pm. We will continue Curbside Pickup appointments Monday, 10:00 am-1:00 pm and Tuesday-Thursday, 10:00 am-4:00 pm.
Social distancing is required of everyone, including staff. Plexiglass guards are installed at the Circulation Desk. Hand sanitizer is available upon entering and throughout the library. Effective August 1, masks will be required for entry under Wisconsin Emergency Order #1. We have disposable masks available for free upon request for library patrons who have made an appointment.
Our hold shelf has been moved behind the Circulation Desk, so please ask a library worker for assistance in retrieving items. All toys and games, in-person programming, and most public seating areas, including the newspaper lounge, are not available at this time. We cannot accommodate group meetings or gatherings.
If you are experiencing any of the symptoms of COVID-19 or have recently been exposed, please do not enter the library.
What kind of appointments can I make?
There are two types of in-library appointments. Technical Services Appointments (computer and Internet use, faxing, and photocopying); and Browsing Appointments (browsing and checking out library materials). Both types of appointments may be made by calling Monday-Thursday, 9:00 am to 4:00 pm; Friday-Saturday, 9:30 am to 5:00 pm.
Patrons wishing to use both services should schedule a Technical Services Appointment. Patrons not using the full time allotment with technical services may use the remainder of their time for browsing.
When calling to set up a browsing appointment, patrons will inform staff how many people will visit. The number of visitors may influence schedule times, as the overall number of visitors contributes to the allowed quota.
Please check in with staff upon arrival. Patrons may arrive any time within their allotment, but please leave at least ten minutes at the end of the appointment to check out materials. Patrons need to leave the building by five minutes before the next hour.
Technical Services Appointments
Technical Services appointments are for anyone who would like to use computers, the photocopier, or fax machine. Each appointment lasts a maximum of 50 minutes. Please respect arrival and departure times so that we stay within guidelines for safe occupancy, start other appointments on time, and are able to sanitize high-contact areas between visits.
Patrons may schedule one appointment per day.
As a reminder, free Wi-Fi is available in the first row of parking spaces in the library parking lot.
What about returns?
If you only have materials to return, no appointment is necessary. Our return drop box remains closed, but special lidded bins will be available to accept returns in the lobby during Library By Appointment hours.
Patrons will be charged for any damaged or lost returns left outside the book drop, curbside pickup area, or any location other than in the return receptacles. Returns must be placed by patrons into receptacles (not handed to staff). Returned items are quarantined for a minimum of 72 hours before being checked in and re-circulated.
When will we generally open?
Curbside pickup and in-library appointments are part of a phased reopening plan. Precautions were implemented with safety of the public and our staff in mind and are subject to change based on guidance from the City of Altoona, Eau Claire City-County Health Department, Wisconsin Department of Public Instruction. We hope to be able to open our doors to the general public as soon as practically and responsibly possible. We will share updates as soon as they are available.
Hours of Operation
Monday: Curbside Pickup, 10:00 am-1:00 pm
Tuesday: Curbside Pickup, 10:00 am-4:00 pm
Wednesday: Curbside Pickup, 10:00 am-4:00 pm
Thursday: Curbside Pickup, 10:00 am-4:00 pm
Friday: Library by Appointment, 10:00 am-5:00 pm
Saturday: Library by Appointment, 10:00am-5:00 pm
Walk-ins are not allowed. Please call (715) 839-5029 Monday-Thursday, 9:00 am-4:00 pm or Friday-Saturday, 9:30 am-5:00 pm to make an appointment.
Monday: Curbside Pickup, 10am-1pm
Tuesday - Thursday: Curbside Pickup, 10am-4pm
Friday - Saturday: Library by Appointment, 10am-5:00 pm
Walk-ins are not allowed. Please call (715) 839-5029 to make an appointment.
Altoona Public Library
1303 Lynn Avenue
Altoona, WI 54720